All returns must be pre-authorized. Please call 1-800-450-5040 for authorization. Be sure to have the reason for the return. All returns must be sent back in appropriate packing material and protected from breakage. We reserve the right to refuse any return that is not in good condition when we receive them back.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Once approved, a credit will automatically be applied to your original method of payment if items are unopened; store credit will be granted for opened items; or a replacement item will be shipped. Opened or used items may receive a partial refund.
We can ship to virtually any address in the United States of America. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.